Privacy Policy

Effective Date: June 14, 2023
Last Updated: October 17, 2024

Shoreline Car Rentals ("we," "our," "us"), operated by Shoreline Ventures LLC, is committed to protecting the privacy of our customers and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, shorelinecarrentals.com, or use our services. Please read this policy carefully. By using our website or services, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Website and services, including:

A. Personal Information:

• Contact Information (e.g., name, email address, phone number, and mailing address)
• Identification Information (e.g., driver's license number, passport number, state ID)
• Payment Information (e.g., credit card details, billing address)
• Rental Details (e.g., reservation history, vehicle preferences, and trip information)

B. Non-Personal Information:

• Device Information (e.g., IP address, browser type, operating system)
• Usage Information (e.g., the pages you visit, the time spent on the website, and how you interact with our content)

2. How We Collect Information

We collect information from various sources:

• Directly from you when you fill out forms on our Website, contact us, or make a reservation.
• Automatically as you navigate through the Website (e.g., usage details, IP address, and cookies).
• From third parties, such as payment processors (e.g., Stripe) or social media platforms if you use them to log in or link your profile.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To process transactions and manage reservations for vehicle rentals.
• To communicate with you, including sending confirmation emails, notifications, and customer support responses.
• For marketing purposes, including sending newsletters, promotions, or surveys if you’ve opted in.
• To improve our services and Website performance by analyzing usage patterns.
• To comply with legal requirements and protect our legal rights, such as verifying your identity for rental purposes or responding to legal requests.

We may anonymize or aggregate your data for analytics, research, or business purposes.

4. Disclosure of Your Information

We may share your personal information in the following circumstances:

• Service Providers: We share your information with third-party vendors and service providers who assist with payment processing, vehicle reservations, data hosting, and website analytics. These third parties are only authorized to use your information to perform services on our behalf.
• Legal Obligations: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
• Business Transfers: If we undergo a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
• With Your Consent: We may share your personal information with third parties when you have given us your explicit consent to do so.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your experience, track your interactions, and analyze trends. You can set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our Website may not function properly without cookies.

6. Data Security

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

7. Your Data Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under local privacy laws (e.g., GDPR for European Union residents, CCPA for California residents).

California Residents (CCPA Rights):

• Right to Know: You can request details about the categories and specific pieces of personal data we have collected.
• Right to Delete: You can request that we delete any personal data we have collected from you, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal data. We do not sell your personal data.

To exercise these rights, please contact us using the details provided below. We may request additional information to verify your identity.

EU Residents (GDPR Rights):

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You can request that we delete your personal data under certain conditions.
• Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.

If you would like to exercise any of these rights, please contact us at the details listed below. We may charge a reasonable fee if the request is excessive or repetitive.

8. Retention of Your Data

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to request the deletion of your personal data, please contact us.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so that we can remove such information.

10. Third-Party Links

Our Website may contain links to third-party websites, services, or advertisements that are not operated by us. This Privacy Policy does not apply to third-party websites. We are not responsible for the content or privacy practices of these third parties, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on our Website and updating the "Effective Date." Your continued use of the Website after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: support@shorelinecarrentals.com
Phone: (949) 436-9492